Fision by Hotwire Communications Fiber Internet & TV Plan In Miami, FL
Fision by Hotwire Communications offers cutting-edge fiber internet and TV services in Miami, ensuring high-speed connectivity and a vast array of entertainment options. Known for its robust infrastructure and customer-centric approach, Fision is your gateway to a seamless digital experience.
No plans found for this service type.
Fision by Hotwire Communications
Overview
Fision by Hotwire Communications is deeply involved in the Miami community, supporting local events and initiatives that enhance community well-being and connectivity.
FAQ
How can I contact Fision customer service for assistance?
Fision customer service can be reached in several ways:
- Phone Support: Call 1-877-511-9478 for both customer and technical support. Email Support: For general inquiries, email [email protected], and for billing inquiries, email [email protected].
- Live Chat: Available through their official website for real-time assistance. Mailing Address: Hotwire Communications, Attn: Customer Service, 1000 Sawgrass Corporate Parkway, Sunrise, FL 33323.
What are the hours of operation for Fision customer service?
Fision customer service is typically available 24/7 for phone and live chat support, ensuring that help is always at hand whenever you might need it. Email responses may take up to 24-48 hours.
What should I have ready when I contact Fision customer service?
When contacting customer service, have your account information readily available. This includes your account number, the primary phone number associated with the account, and any relevant details of the issue you are experiencing. This will help expedite the support process.
Can Fision customer service help with technical issues remotely?
Yes, Fision customer service representatives are equipped to handle many technical issues remotely. They can guide you through troubleshooting steps over the phone or via live chat. If the issue cannot be resolved remotely, they can schedule a technician visit.
What can I do if I’m not satisfied with the resolution provided by Fision customer service?
If you’re not satisfied with the resolution offered, you can request to escalate the issue to a supervisor or manager during your call or live chat session. You can also follow up through their email support for a review of your case or explore alternative resolutions.
Customer service details
Phone Support: Comprehensive assistance is available for general and technical issues.
Email Support: Direct email addresses for billing and general inquiries ensure that your concerns are addressed promptly.
Live Chat & Online Support: Immediate assistance is available through the live chat on their website, with additional resources like FAQs and troubleshooting guides.